Contact Us
Got a question about how we rank fast-payout casinos, spotted something that needs updating, or just want to flag an issue with one of the sites we cover? This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you were reading, and what prompted your message — so we can look into it properly.
What we can help with
- Corrections to withdrawal times, bonus terms, or licensing details on any of our reviews
- Questions about how we assess and rank fast-withdrawal casinos like Raging Bull, Uptown Aces, or Ignition
- General feedback on your experience with a listed operator
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated offers, or inaccurate information
What we can't help with
We're an independent review site, not a casino operator, payment processor, or regulator. That means we can't:
- Process deposits, withdrawals, or refunds on your behalf
- Access, verify, or reset your account with any casino
- Resolve a dispute directly with an operator — that has to go through the casino's own support team, and if unresolved, its licensing regulator
- Guarantee a payout time or outcome, since these depend entirely on the individual casino's processes and your account verification status
If your query is about an active account, deposit, or withdrawal, contact the casino's customer support directly first. Most fast-paying operators offer live chat, which is usually quicker than email for account-specific issues.
If gambling has stopped being enjoyable
If you or someone you know is struggling to keep gambling under control, that's not something we can fix by email, but there is help available. Our Responsible Gambling page lists deposit limits, self-exclusion options, and support services worth knowing about before you need them. Setting a time or deposit limit before you play, and stopping if it stops being fun, is a habit worth building regardless of which casino you use.
Before you write in about a specific casino
A few things are worth checking first, since they answer most of the questions we get:
- Withdrawal delays are often caused by incomplete identity verification (KYC) — check whether the casino has asked for ID or proof of address
- Wagering requirements and maximum withdrawal caps on bonuses are set by the casino, not by us, and are usually listed in its terms and conditions page
- Processing times quoted in our reviews are the casino's own advertised figures, not something we've personally timed, since we don't play or deposit as part of our research
For more background on how bonus terms and payout speeds generally work across the sites we compare, our About Us page explains our review approach in more detail.
A note on accuracy
We update our pages when licensing, ownership, or offer terms change, but casino terms shift often. If you've read something on excesscustomz.com that doesn't match what a casino is currently offering, telling us is genuinely useful — it's how we keep the site reliable for the next reader. As of 2026, we recommend always double-checking current bonus terms and withdrawal conditions directly on the casino's own site before claiming an offer, since operators can and do revise them without notice.